African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4198

Full Length Research Paper

The evaluation mode of hotel housekeeping management

Shih-Yun Hsu1, Tu-Kuang Ho2, Ju-Je Tsai3 and Chiung-Hsia Wang4
  1Department of Leisure and Recreation Management, Asia University, No. 500, Lioufeng Rd., Wufeng , Taichung County 41354, Taiwan, Republic of China. 2Department of Tourism, Taiwan Hospitality & Tourism College, 268 Chung-Hsing St. Feng-Shan Village, Shou-Feng County, Hualien 974, Taiwan, Republic of China. 3Center of Teacher Education, National Taiwan University of Physical Education and Sport, No. 16, Section 1, Shuang-Shih Road, Taichung 404, Taiwan, Republic of China. 4Department of Sport Management, National Taiwan University of Physical Education and Sport, No. 16, Section 1, Shuang-Shih Road, Taichung 404, Taiwan, Republic of China.
Email: [email protected]

  •  Accepted: 08 September 2011
  •  Published: 28 December 2011

Abstract

 

The housekeeping department must satisfy the customers’ requirements and provide the customers services at any time in 24 hours; therefore, it needs a large number of employees. The salary expenditure is really huge, along with the consumption of room material and supplies, and cleaning products. These are considered as a hotel’s important expenditure based on cost calculation, thus, this department can affect the hotel’s income and expenses directly. When the housekeeping quality is fixed, the faster is the housekeeping efficiency, the lower is the required personnel cost; hence, the housekeeping efficiency is one of the important indexes that influence the hotel’s business performance. However, until now, there are no relevant studies that discuss the housekeeping efficiency measurement issue completely. For this reason, this study proposes a housekeeping efficiency index for hotel owners to evaluate their housekeeping efficiency objectively. Besides, we deduce the statistical properties of housekeeping efficiency index, and construct the evaluation mode of housekeeping efficiency; finally, a hotel in Central Taiwan is used as an example to explore its housekeeping efficiency. 

 

Key words: Hotel housekeeping management, housekeeping efficiency index, cost.