Evaluation of customer satisfaction with services of a micro-finance institution: Empirical evidence from Women Association for Social and Economic Gain customers in Togo

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Evaluation of customer satisfaction with services of a micro-finance institution: Empirical evidence from Women Association for Social and Economic Gain customersâ€™ in Togo

Eddy BALEMBA Kanyurhi
Department of Finance and Management, UniversitÃ© Catholique de Bukavu (DR Congo), P. O. Box 02, Cyangu, Rwanda. FacultÃ© WarocquÃ© dâ€™Economie et de Gestion, UniversitÃ© de Mons, Belgique
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