African Journal of
Marketing Management

  • Abbreviation: Afr. J. Mark. Manage.
  • Language: English
  • ISSN: 2141-2421
  • DOI: 10.5897/AJMM
  • Start Year: 2009
  • Published Articles: 156

Full Length Research Paper

Determinants and outcome of customer satisfaction at the commercial bank of Ethiopia: Evidence from Addis Ababa

Kebede Teshale Shode
  • Kebede Teshale Shode
  • Hawassa University, Ethiopia.
  • Google Scholar


  •  Received: 24 October 2016
  •  Accepted: 25 May 2017
  •  Published: 31 August 2017

How to cite this article

APA /
Shode, K. T. (2017). Determinants and outcome of customer satisfaction at the commercial bank of Ethiopia: Evidence from Addis Ababa. African Journal of Marketing Management, 9(7), 107-119.
Chicago /
Kebede Teshale Shode. "Determinants and outcome of customer satisfaction at the commercial bank of Ethiopia: Evidence from Addis Ababa." African Journal of Marketing Management 9, no. 7 (2017): 107-119.
MLA /
Kebede Teshale Shode. "Determinants and outcome of customer satisfaction at the commercial bank of Ethiopia: Evidence from Addis Ababa." African Journal of Marketing Management 9.7 (2017): 107-119.