Abstract

Increased competition, changing technology, and process re-engineering have changed the traditional employee practice and capability. To meet such demands, organizations and businesses are relying on communications technology to monitor and improve employee performance and productivity. Electronic performance management systems (e-PMS) are being used by many organisations to monitor the performance. The challenge for most organizations is that the use of technology to drive human performance is relatively new and not well understood. The review of the literature shows that very limited research has been conducted to assess the impact of e-PMS in the context of the Middle East. Therefore, the focus of this research is to provide an overall view on e-PMS. The result shows that critical issues and strategic priorities which should be taken into consideration by an Arab organization in formulating its goals to address the needs and requirements of its employees.

Key words: Electronic performance management systems, performance appraisal, United Arab Emirates (UAE).