February 2013
Customer satisfaction in Taipei mobile phone sector
Satisfaction increases sales volume, profit maximization, revenue growth and higher competitive advantage. This study tests the European customer satisfaction index (ECSI) model in the Taiwanese mobile phone sector. Customer satisfaction causality scores are provided for each of the antecedents and consequences of customer satisfaction to assess how they relate with the ECSI model. Antecedents and...
February 2013
The impact of ethical issues on privatization: Employee perceptions of HRM systems, job satisfaction and organizational loyalty in the Taiwan telecommunications industry
This paper explores organizational employee perceptions of Human Resource Management (HRM) ethical issues by measuring employee perceptions of HRM systems, job satisfaction, and organizational loyalty following the privatization of the telecommunications industry in Taiwan in (1996-present).A total of 815 employees of Chunghwa Telecommunications Company Limited, Far EasTone Telecommunications Company Limited...
February 2013
An evaluation of online purchase intentions of electronic devices based on consumer value theory
Increasing usage of online purchases, popularity of electronic devices, and the role of value on consumer behavior are the reasons of forming the purpose of current research. Current survey is investigating consumers online purchase behavior considering customer value theory. To perform the investigation, 6 hypotheses were assumed; 249 the Apples electronics users and fans were asked about their...
February 2013
Corporate social responsibility: A study of Brazilian subsidiaries
In this paper, the relationship between subsidiaries of foreign multinational corporations in Brazil and corporate social responsibility (CSR) is analyzed. The relationship between the latter two takes into account two recurring phenomena in the managerial environment: the emergence of multinational corporations and the imminent awareness of social and environmental issues. Therefore, this paper aims to...
February 2013
The effect of consumer’s purchase plan on reference price choice
The effect of purchase plan on the choice of reference price is an important issue, yet it has not been sufficiently investigated. This article brings an empirical research that examines the different impacts internal and external reference price have on purchase plan. The results reveal that for the whole sample, both internal and external reference price have significant impacts on consumer brand choice....
February 2013
Formulating strategies to improve doing business of small processing industries based on SWOT model in Kermanshah province
To formulate strategies appropriate for a given organization, that organization needs to be thoroughly acquainted with, where the latter involves conducting an accurate strategic planning. As such, having detected its objectives and functions, we need to investigate internal and external factors related to the organization. Such factors, later on, should be compared in order for some appropriate strategies to...
February 2013
The role of internal audit function in the public sector context in Saudi Arabia
This paper contributes to the debate on the role of internal auditing in the public sector by focusing on the nature and practice of internal auditing in organisations that are subject to audit by the General Audit Bureau. Archival and documentary analysis, supported by 29 semi-structured interviews revealed that the underpinnings of the Saudi Internal Audit Regulation did not tie in directly with perceived...
February 2013
Knowledge management (KM) and economic models
This article attempts to assess the contribution of tacit and explicit knowledge in expert systems implementation. Its contribution in achieving rule-based expert systems of production is very important. Expert system developed was based on knowledge (tacit and explicit) of financial accounting, which ultimately led to the prediction of the health of the company. The results of the three economic models used...
February 2013
Considerations and actions to effectively encourage team sport in an organisation: A qualitative study
Previous research confirms that organisational team sport interventions hold benefits for the organisation. But the question remains: what actions can organisations take to encourage organisational team sport? The purpose of this study was to explore employees’ perceptions of actions that organisations can take to encourage team sport in an organisation. The qualitative exploratory study was conducted...
February 2013
World scenario of green patents: Perspectives and strategies for the development of eco-innovations
The purpose of the present research was to analyze the global scenario for green patents connected with waste management areas, alternative energies, agriculture, transportation, energy conservation and the prospecting about hybrid cars. The patents analyzed were filed from 1979 to 2011. The data collection method consisted of a technological forecast about the Green Technologies. The research was carried out...
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