January 2014

Review of the principles of complexity in business administration and application in financial statements

This paper introduces the background and fundamental aspects of chaos and complexity together with the differences and the links between chaos and complexity, and the distinction between complicatedness and complexity with reference to issues in business administration. There is a need to be cautious when using chaos and complexity models in business administration, not to provide a superficial characterization of...

Author(s): Fernando Juárez

January 2014

Clients’ service perceptions of private higher education institutions in South Africa: An importance-performance analysis for strategic managers

Globally, higher education institutions (HEI) are required to be more business-like in their functioning. Students are increasingly being recognised as discerning customers, selecting a provider based on its ability to provide a superior value proposition. Unlike their public counterparts, private higher education institutions (PHEI) in South Africa receive no financial support from the government. To ensure...

Author(s): Bezuidenhout Gerhard and De Jager Johan

January 2014

Role of internal audit in managerial practice in organisations

Owing to transactional evolution among business entities, mostly related to globalization, the internal audit function (IAF) has assumed a relevant role in the organisational context as it advises and supports management. In this scenario there is an inquiry into the activities of internal auditing related not only to the technical perspective but also to its contribution to the managerial duties. Thus, the current...

Author(s): Juarez Pinto, Anisio Candido Pereira, Joshua Onome Imoniana and Marcos Reinaldo Severino Peters

January 2014

Measuring queuing system and time standards: A case study of student affairs in universities

The objective of the study is to examine the behavior and patterns of arrival of students in a university through observation method. Student affairs department of different universities are investigated in this study. Queuing theory is adopted for waiting in lines/queues. The results show that more than 70% of the students in universities are unhappy and dissatisfied with the service of student affairs.  The...

Author(s): Muhammad Imran Qureshi, Mansoor Bhatti, Aamir Khan and Khalid Zaman