March 2013
Horizontal collaboration in purchasing: A successful case from small and medium enterprises (SMEs)
The idea of collaboration instead of competition among business enterprises in a same level has been growing rapidly. Small and medium sized enterprises as well as large ones are in a search to change their relationships with suppliers. Although there is plenty of literature on the vertical relationship between supplier and customer, fresh and comprehensive academic literature is very scare in the debate of...
March 2013
Evaluating the relationship of online service quality dimensions with satisfaction, value and behavioral outcome
Evaluating and improving electronic service quality is critical for e-service providers as the pace of competition is high and service features can easily be replicated in the online world. Thus, understanding e-service quality is important for strategic and tactical planning. There is little scholarly research on the dimensions of e-service quality in developing market contexts and they impact customer...
March 2013
Determinants of Electronic customer relationship management (e-CRM) for customer satisfaction in banking sector in India
Internet-based companies need to remain competitive. One way of improving competitive advantage is to attract more customers and increase customer retention; for example, by developing long-term, safe relationships between the buyers and sellers. Little empirical research has been conducted on the link between customer relationship management and customer commitment within an internet, or e-commerce,...
March 2013
Critical Incident Technique: A methodology to study information used by informatics companies
Information and Communication Technologies have changed the way society perform businesses. Information has become pivotal to the success of organizations. The Informatics companies are the current force behind such changes and are at the forefront of such revolution. They not only drive change, but they are the first to feel its impact. Management of such companies is left to deal with fragmented, sparse,...
March 2013
Metrics for data accuracy improvement in a production scheduling software: An application in the Brazilian Meat Industry
This study aims to develop a method for improving the data accuracy of a specific production scheduling software for the meat industry. The proposed method was based on the results obtained in the implementation phase of the scheduling tool in Empresa Alfa, that produces food based on chickens, turkeys and porks. The research method used was a case study, by means of which the influence of data accuracy on...
March 2013
An approach to structuring and conducting workforce planning projects
Building on a study of quantitative and qualitative approaches to workforce planning, a structure and a set of steps are proposed for conducting workforce planning projects in organizations. This approach contemplates four styles of governance applicable to a workforce planning project and the combinations (centralized or decentralized) to be used in the process of reaching decisions in the various difference...
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