June 2013
The effects of organizational practices and social norms on self-reported extra-role work behaviour and mental health
To date, little is known on how organizational practices and social norms influence self-reported work behaviour and mental health, especially in the African context. A good understanding of these influences can help in developing policies that contribute to efficient and productive work behaviour. These factors are potentially important in ensuring organizations perform well and survive in the current economic climate....
June 2013
The convergent use of mobile phones: A comparison of user behaviors between Australia and Taiwan
The emergence of device convergence with regard to new design and data services have transformed the use of mobile phones from solely for voice and text communication into various purposes, namely personal information management (PIM), entertainment, e-mail communication, and commercial transactions. However, most of the existing literature on mobile technology adoption has thus far focused on the...
June 2013
Scale efficiency of Islamic banks of Pakistan
This study investigated the scale efficiency scores of Islamic banks of Pakistan for the period 2006 - 2009. Non-parametric technique Data Envelopment Analysis (DEA) was applied on the data collected from the annual reports of banks. Both CRS and VRS specification were applied to calculate scale efficiency under input-orientation. The results suggest the Dawood Islamic bank was the most scale efficient...
June 2013
Integration of Kano’s model and SERVQUAL for enhancing standard hotel customer satisfaction
The purpose of this study is to establish a new methodology for decision analysis. This is done by integrating Kano’s model and SERVQUAL to help organizations identify core service quality attributes that will effectively enhance customers’ satisfaction. SERVQUAL does not consider the non-linear impact of quality attributes and quality improvement effectiveness. Kano’s model determines...
June 2013
Surveying the impact of green product on consumers’ buying decision process: Case study of consumers of energy saving bulbs 2266-2270, 21 June, 2013 DOI: 10.5897/AJBM11.3025
Dynamic economy leads to consuming more natural fuel, which has negative effect on the environment. Traditional marketing overemphasizes customers' wants and does not consider social welfare and environmental problems. Consequently, these limitations lead to green marketing. Moreover, there are different kinds of researches on this matter. This paper has been handled with the purpose of surveying the...
June 2013
Using AHP and ANP approaches for selecting improvement projects of Iranian Excellence Model in healthcare sector
Healthcare has a long tradition in developed methods and models to assess the quality of work. There have been several models presented for deployment and assessment of quality management which much more attention is paid to organization excellence models due to their being total and complete. The European Foundation for Quality Management (EFQM) excellence model can be used for continuous improvement of...
June 2013
Does new technology always win? Study on diffusion route of new technology and related factors
On the basis of sufficient analysis on product value and consumer’s technology preference, we improve Joseph Farrell and Garth Saloner (1985)’s model, and then simulate the market diffusion route of new technology by three random tests in the paper. Furthermore, we study the results of random tests to find out the fundamental conditions for new technology replacing old one. The study indicates...
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