Journal of
Hospitality Management and Tourism

  • Abbreviation: J. Hosp. Manage. Tourism
  • Language: English
  • ISSN: 2141-6575
  • DOI: 10.5897/JHMT
  • Start Year: 2010
  • Published Articles: 72

JHMT Articles

Adoption of online reservation systems (ORS) among star-rated hotels in Accra: A cross-sectional study

May 2024

This study was conducted to identify the forms of Online Reservation Systems (ORS) adopted by star-rated hotels in Accra Metropolis, Ghana. A cross-sectional design and questionnaire were used to gather data from 183 reservation/front office managers of the star-rated hotels through a census. Descriptive statistics, Chi-square test of independence, Factor analysis, and Binary logistic regression were used for the...

Author(s): Peace Ankor, Moses Kwaku Golly, Awusiedu Reginald and Adam Issahaku

Strength-weakness-opportunities-threats (SWOT) analysis of Cross River monolith sites for strategic tourism management

November 2023

A monolith site is a unique heritage site with potential for heritage and cultural tourism due to its unique features. Ten monolith sites investigated were Alok, Emaghabe, Nlun, Ntolshi, Edankono, Agba, Nkirigom, Ntol, Njemitop, and Nebrokpa in Cross River State. A prospective appraisal of the sites is important for them to effectively contribute to tourism. The study analyzes the sites' SWOT analysis to determine...

Author(s): Joy Nneka Uchenye Ejikeme  

Review on ecotourism potentials, challenges and opportunities in Ethiopia

July 2023

Ecotourism is defined as intentional activity to natural and cultural areas to appreciate nature. The main objective of this review was to examine ecotourism potentials, challenges and opportunities in Ethiopia. To achieve the objective, relevant published scientific literatures were used as data sources. These data were obtained from freely accessible search engines. The review paper was done using common and freely...

Author(s): Degefa Alemu Kenasa and Alemayehu Mammo Haile

Determinant factors of consumers’ choice of formal full service restaurants in Ghana

September 2022

The study was carried out to determine consumers’ choice of formal full-service restaurants in Ghana. Survey was employed and data were collected using questionnaire. Fifty (50) consumers were selected for the study using the systematic sampling technique. Descriptive and inferential statistics were employed to analyse data gathered. The findings revealed that, all the variables in the study influence...

Author(s): Noble Amoako Sarkodie, Vida Commey and Barikisu Mohamed

A review of the role of tour operators towards sustaining ecotourism in Tanzania

August 2022

This review paper assesses the role of tour operators towards sustaining ecotourism in Tanzania. The motive behind it is based on the argument that tour operators have an important role within the ecotourism multi-stakeholder. However, little has been documented on how best to engage them for sustainable ecotourism. Thus, this paper provides a concise overview of the relevant literature, highlighting existing knowledge...

Author(s): Pasape Liliane 

Towards deconstructing urban tourism within the framework of commercial sex work in Uganda

June 2022

There is great anxiety that present day urban authorities are not considering the amount of hetero-sexual activities that are neither among legitimately married couples nor casually relating friends. This anxiety has brought much pressure onto the civil society that aims to promote morality in society in addition to the religious bodies that aim to encourage positive morals among their congregates. Yet, the extent to...

Author(s): Mwesigwa David and Oboi Alex 

Challenges and future perspectives of cultural heritage for a sustainable tourism development in Ethiopia: evidences from Rock Hewn Church of Lalibela

January 2022

The rock hewn churches of Lalibela are among the nine tangible sites in Ethiopia registered in the world heritage list. The study was carried out to asses and identifies the major challenges and future perspectives of Rock Hewn Churches of Lalibela (RHCL) for a sustainable tourism development in Ethiopia. The study used concurrent mixed method of data collection such as questionnaire, interview, observation and document...

Author(s): Muluemebet Semaw, Getachew Senishaw and Mulugeta Alemu

Households willingness to pay for the development of community based tourism around Alelo Bad hot spring water: The Ethiopian case study

August 2021

The aim of this paper is to estimate households’ willingness to pay (WTP) for the development of community based tourism (CBT) around Alelo Bad hot spring water. To achieve the stated objective, relevant data was collected from a total of 157 sample respondents through questionnaires, interviews and field observation techniques. In this study, both descriptive and econometric models (Seemingly Unrelated Bivariate...

Author(s): Getachew Wollie, Mohammed Adem, Dagmawe Menelek, Belayneh Asmare, Aden Mohammed and Setiye Abebaw

Factors determining international tourist flow to tourism destinations: A systematic review

April 2021

International tourism has been growing worldwide at substantial and sustainable rates in terms of both tourist arrivals and tourism receipts. It demonstrated broad economic significance for tourism destinations around the world. This review is carried out to describe factors determining international tourist flow to international tourist destinations. The study gives insights to improve international tourist arrivals...

Author(s): Henok Bekele Gidebo  

Practices and challenges of visitor management implementation for sustainable tourism development in Fasil Ghebbi, Ethiopia

April 2021

Visitor management is a practical tool for promoting sustainable tourism development through regulating visitor activities to minimize negative impacts on the site. The main purpose of this study was to investigate visitor management as a tool for sustainable tourism development in Fasil Ghebbi, Ethiopia. The study employed descriptive design in line with mixed research approach. Consequently, 246 international and...

Author(s): Alubel Workie Eyassu, Geetachew Melesse Asefa and Asnakew Atlug

Community based ecotourism potentials for sustainable development in Gorgora, Ethiopia

December 2020

Community-based ecotourism is utilized to depict an assortment of exercises that empower and uphold a wide scope of destinations in monetary and social turn of events and conservation. It became elective methods for money ages and off-ranch exercises to limit debasements pressure on jeopardized conditions in country zones of Ethiopia, particularly Gorgora. The potentials of Gorgora area help to prepare the community...

Author(s): Getachew Melesse Asefa 

Bishoftu town residents’ perception about economic, environmental and socio-cultural impacts of urban tourism

September 2020

The main purpose of this study is to explore the perception of Bishoftu town residents about the impacts of urban tourism. Both qualitative and quantitative research methods were employed to achieve the objective of this study. Random sampling procedure was used for selection of respondents from the residents. Descriptive and inferential statistics were used to analyze data. The result of factor analysis showed that...

Author(s): Genet Abera and Engdawork Assefa

Community based ecotourism development in Meqdela Amba, Ethiopia: Current development barriers

September 2020

Ethiopia has very distinct natural, cultural and historic products that could attract visitors from all over the world. Meqdela Amba, a community in Ethiopia, is endowed with a unique historical heritage and outstanding biophysical features. The aim of this study was to identify the major barrier of the Meqdela Amba community based ecotourism development in Tenta district. The study used descriptive research design and...

Author(s): Endalkachew Teshome, Getachew Ayalew and Alubel Workie

Assessing the impact of ecotourism on livelihood of the local population living around the Campo Ma’an National Park, South Region of Cameroon

May 2020

Ecotourism has been reported as a sustainable measure of bridging conservation goals and livelihood sustenance around protected areas, with very little information on the Campo Ma’an National Park (CMNP). This study was initiated to assess the impact of ecotourism activities on the livelihood of the local population living around the CMNP. Data were collected with questionnaires through household surveys and focus...

Author(s): Gadinga W. Forje, Tchamba N. Martin, Barnabas N. Nfornkah, Nyong P. Awazi Chimi C. Djomo, Diabe E. Sone and Reeves M. Fokeng  

Research on a projected brand and perceived personality differentiation of tourist destination: A case study of Shandong, China

May 2019

Due to the accelerated pace of modern life, consumers reduce time of purchase decisions and tend to choose services that match their own personality. The development of the brand of tourist destination needs to introduce new, appropriate extension to meet the needs of tourists in order to maintain exuberant vitality. So, what the perception of the brand personality of tourist destination is and whether it has an impact...

Author(s): Jun Wu, Weilong Sun, Fanglei Wang, Zhaoli Xu and Yuanyuan Xu  

How to provide an optimal environment for tourists to manage their sleep? The roles of sleep amenities, sleep environment cleanliness, and sleep atmosphere

February 2019

For many tourists, a good night sleep is essential for business, creativity, travel and/or enjoyment of a holiday. To have better understanding on an optimal environment for the tourists to manage their sleep, this study aims to examine how the comfortability of sleep amenities and sleep environment cleanliness and sleep atmosphere influences tourists’ sleep quality by adopting the Pittsburgh Sleep Quality Index...

Author(s): Clare P. Y. Fung and Alice H. Y. Hon

Assessing working-environment of employees in the hospitality industry: The case of hotels in Dessie and Kobolecha towns

January 2019

The study assesses the working environment of employees in the hospitality industry in the case of the hotel sector in Dessie and Kobolecha towns. Descriptive type of research was applied with a survey design. A close ended questionnaire method was used. The reliability measure of the questionnaire items is 0.86 based on Cronbach’s Alpha. Samples of 78 employees were selected based on simple random sampling...

Author(s): Tesfaye Fentaw Nigatu  

Potential and challenges of rock art for sustainable tourism development: The case of Harar - Dire Dawa region, South Eastern Ethiopia

August 2018

Prehistoric rock art is one of the earliest form of human communication system. It has an aesthetic, spiritual, socio – cultural and artistic values. This study has attempted to address the role of rock art tourism for sustainable socio-economic development with the objective of describing the potential of rock art sites for tourism in Harar – Dire Dawa and in its environs. It also tried to identify...

Author(s): Dagnachew Leta Senbeto

Enhancing employee performance using selected leadership styles of middle-line managers in the hospitality industry in Mid-Western Uganda

July 2018

This study explains the success of employee performance using selected leadership styles of middle-line Hotel managers in Mid-western Uganda. The simple random sample included 196 employees from ten Hotels. The respondents completed the measures of styles of leadership (democratic, autocratic and laissez faire) and employee performance. Bivarriate correlations and regression matrices were used to test for the...

Author(s): David Mwesigwa

Wunania Kosoye natural attraction, Ethiopia: Conservation values and their relevance to community-based ecotourism

June 2018

Community based ecotourism is one of the most rapidly growing industries in the world, and also an economic activity that can encourage local people in developing countries to protect and preserve natural resources. This study aimed to evaluate the potential of Wunania Konoye for conservation and community-based ecotourism development. Cross sectional study design with both quantitative and qualitative methods was used...

Author(s): Endalkachew Teshome  

Utilisation of information and communication technologies in hotel operations in the central region of Ghana

January 2018

This research was conducted in the central region of Ghana to investigate the utilisation of ICT in hotels business operation. Primary data collections employed in the study were obtained from 200 respondents using well-structured questionnaires. Findings of the research study revealed that telephones, computers, internet, printers and fax machines were ICT applications in hotels business operation. Telephones were the...

Author(s): Joana Mills Quarshie and Edem Kwesi Amenumey

Assessment of tourists’ patronage of Obudu Mountain Resort, Cross River State, Nigeria

August 2017

Tourism in recent times has been expressed as a leisure and event-based activity. This study was carried out to examine tourists’ arrivals and patronage of the Obudu Mountain Resort in Cross River State, Nigeria. The data for the study were collected through questionnaire survey, interviews, field inventory and participatory rural appraisal methods. The data generated were analysed using descriptive statistics...

Author(s): Amalu T. E., Duluora E. I., Otop O. O., Omeje V. U. and Emeana K. S.  

Assessing protected areas for ecotourism development: The case of Maze National Park, Ethiopia

March 2017

Ecotourism is growing niche market with the potential of being sustainable development tool in protected areas. Ecotourism development needs preliminary assessment of the destination resources. This study was done with the objective of assessing ecotourism potential of Maze National Park for ecotourism development. The study used survey research design. Structured questionnaires and structured key informant interviews...

Author(s): Henok Bekele, Endalkachew Teshome and Mulugeta Asteray

Towards success of ecotourism networks in Tanzania: A case of Tanzania association of tour operators

February 2017

This study aimed to assess constraints to the success of ecotourism network in Tanzania. Following an intensive survey and literature review, data were collected from members of Tanzania Association of Tour Operators (TATO) using a semi structured questionnaire and key informant interviews and then analyzed by Chi-square. The findings indicate that the success of ecotourism networks needs a strong regulatory framework,...

Author(s): Liliane Pasape and Sheltie Mujwiga

Tourism marketing challenges and new tourism product development potentials: Practices from the Amhara National Regional State World heritage sites

January 2017

The Amhara National Regional State undoubtedly has significant tourism potential. However, the industry remains in its infancy; unable to realize its potential due to a range of constraints including understanding difference on the concept of marketing. Therefore, the purpose of this study is designed to explore the successful and unsuccessful marketing efforts that have been utilized by the Amhara National Regional...

Author(s): Yechale Mehiret Geremew, Haimanot Belay Alemayehu and Ashenafi Tafesse Meskele

Exploring non-governmental organisations (NGOs) management in the authenticity of volunteer tourism: Evidence from the Northeastern Region of Thailand

December 2016

Volunteer tourism is viewed by most people as exploitation in the form of social assistance, and events are held to attract tourists’ attention; because of this authentic experiences for tourists have been lost. The objective of this research is to study the context of Volunteer Tourism management by non-government organizations (NGOs) in the northeastern region of Thailand. This research, however, objects to...

Author(s): Wisitsiri Chusakul, Donruetai Kovathanakul and Ranee Esichaikul, D. B. A.

The role of media in tourism promotion: A case study in Ethiopia

October 2016

Media has a pervasive power for good or bad. Ethiopia suffers a lot from negative media presentations, even though the country hosts many glamorous features. And also its tangible and intangible tourist attractions can serve as a tool to change the images of the country in the international community. The country has more than Twelve UNISCO registered world heritages and more natural and cultural endowments, yet it...

Author(s): Mekonen Teka Ayalew

A case study of Taj Mahal’s visitor satisfaction and carrying capacity

July 2016

Tourist makes major contribution to Indian economy and employment rates. Tourism is generally less harmful to the environment compared to other activities like industry. Due to large number of tourists, a lot of environmental stress is being observed within the premises of Taj Mahal. There is a considerable adverse impact on Taj Mahal due to the increase of touristic activities, which is envisaged to rise in future....

Author(s): Vishal S., Vardhan B. H., Amruta A., Swapnil R. and Rao P. S.

Dealing with negative symbolism of destinations with difficult heritage: Analysis of Uganda’s image

June 2016

Many countries in Africa are currently investing in tourism with the aim of increasing annual tourist flows but majority of them are negatively symbolised at source markets as countries with ‘difficult heritage’. Previous research has indicated that tourism in Africa is perceived as riskier than any comparable region on Earth except the Middle East. It further indicates that negative country images might...

Author(s): Deus Kamunyu Muhwezi, Tom Baum and Jockey Baker Nyakaana

Safety and hygiene status of street vended foods in Ho, Ghana

February 2016

The advent of urbanization and its concomitant increase in urban population has catapulted the street food industry into a crucial role in meeting the food demands of urban residents. Health experts however, have continued with the argument that numerous health hazards are associated with these street vended foods. This paper explores safety and hygiene status of urban street vended foods in Ho which has traces as an...

Author(s): Franklin Bormann, Otilia Adzinyo and Lorlornyo Letsa

Borena Saynt National Park in danger of irreversible loss and community based ecotourism as a panacea

January 2016

Community based Ecotourism (CBET) has emerged as one of the fastest-growing sectors of the tourism market and protected areas are the foundation of it. Despite this trend, it is still at its toddler stage in Ethiopian national parks. This study focuses on the assessment of challenges of Borena Saynt National Park (BSNP) for CBET development. The study met this research aims through an extensive study of relevant...

Author(s): Wagnew Eshetie Tsegaw

The role of customer satisfaction and maintenance culture in the sustainability of hospitality industries in Umuahia North and South Local Government Areas of Abia State

January 2016

This study investigates the role of customer satisfaction and maintenance culture in the sustainability of hospitality establishments in Umuahia North and South LGAs. The study was guided by six objectives and six research questions. The research adopted a survey research design. The data generated were analyzed using simple frequency percentage and mean. The study revealed that the following variables were shown to...

Author(s): Enemuo, O. B., Ejikeme, J. N. U. and Edward, C.

Exploring the history and heritage of communism in NowaHuta District in Krakow, Poland: Potential or a problem in managing tourism in a city?

September 2015

Travelling to cities has long traditions, but in recent years tourists more frequently decide to visit places which are not typical tourist attractions. One of the new, alternative methods of spending free time in cities is urban exploration. It is a kind of quasi-tourism consisting in rediscovering forgotten and abandoned places. In the countries of Central and Eastern Europe which were the part of the former Eastern...

Author(s): Lukasz Matoga

An analysis of the image of destination Cross River and effect on visitors’ future intentions

September 2015

The literature on destination image spanned over four decades. Despite this long period of knowledge accumulation, there is not yet a generally accepted measurement for destination image. This paper seeks to determine the underlying structure of tourism destination image and to investigate the effect of destination image on visitors’ future intentions. An emerging tourism destination in Nigeria (Cross River State)...

Author(s): Bassey Benjamin Esu

Exploring sustainable tourism development in mountainous Guizhou Province, China

August 2015

In ecologically fragile but aesthetic mountain areas of Guizhou province, China, ecotourism has been opted as an optimal regional development model to raise living standards of local ethnic minorities with rich cultural heritage. This paper undertakes first a brief theoretical review exploring the substance of sustainable tourism and intrinsic values of nature aesthetics as the basis of tourist attraction and economic...

Author(s): Tai-Chee Wong

Contribution of tourist hotels in socio-economic development of local communities in Monduli District, Northern Tanzania

August 2015

A study to assess the contribution of tourist hotels in socio-economic development was carried out in Mto wa Mbu Ward in Monduli District. Survey data were collected using household questionnaire survey, focus group discussion, semi-structured interviews, and by physical visits.  The study revealed that tourist hotels and/or lodges realized TZS 665, 496,000 (US $ 443,664) per annum and offered employment to 143...

Author(s): Abidan A. Mrema

Potentials and challenges of Entoto Saint Mary Church to heritage tourism development

July 2015

This paper is intended to assess heritage tourism potential of Entoto Saint Marry church. To achieve the objective the researcher employed qualitative research method. Both primary and secondary data are used to assess the potentials. To collect the primary data interview was undertaken with selected church servants, community elders and other concerned individuals. In addition, deep and continuous personal observation...

Author(s): Zelalem Getnet Ambaw

Development of community based ecotourism in Wenchi Crater Lake, Ethiopia: Challenges and prospects

June 2015

This study examines the challenges and prospects of Community Based Ecotourism development in Ethiopia with special focus on Wenchi Crater Lake. Descriptive research design was employed with 194 sample representatives selected through simple random sampling technique and purposive sampling for quantitative and qualitative data respectively. The data were collected through key informant interview, informal discussion,...

Author(s): Teressa Derera Ketema

The role of social media, user generated platforms and crowd sourcing in the development of tourism destinations

June 2015

The paper aims to investigate the status and progress of scientific research and innovation in the tourism industry, with special reference to studies that have been conducted on tourism destinations and social media channels. The research involved the analysis of 50 papers in the last 5 years from the highest cited journals, regarding methods and benefits of adopting new technologies on tourism destinations. This...


Exploring the Critical Success Factors (CSF) and Limitations of Enterprise Resource Planning (ERP) Systems: The Case of Egyptian Hotels

May 2015

In recent times, service establishments have invested considerable resources in the implementation of Enterprise Resource. Enterprise resource planning (ERP) systems are highly complex information systems. Many ERP implementations have been classified as failures because they did not believe in the importance of the key success factors of achieving a competitive advantage. This paper has the objective of getting insight...

Author(s): Lamiaa Moustafa Mohamed

Tourism: A viable option for pro poor growth in Gamo Gofa Zone? Southern Ethiopia

April 2015

The research ‘Tourism: A Viable Option for Pro Poor Growth in Gamo Gofa Zone?  Southern Ethiopia’ attempted to uncover how far tourism development is emerged to be a viable option for pro poor growth. The study is confined to Arba Minch town, Nech Sar National Park, Crocodile Ranch and Dorze Cultural Village. Qualitative and quantitative research strategies; household survey design, multi stage,...

Author(s): Assegid Ayele Misganaw

Service delivery and customer satisfaction in hospitality industry: A study of the Divine Fountain Hotels Limited, Lagos, Nigeria

March 2015

This paper investigates the relationship between service delivery and customer satisfaction at the Divine Fountain Hotels Limited in Lagos Nigeria. The study made use of questionnaires and key informant interview method to gather relevant data for the study. Convenience sampling method was used to select 400 respondents which comprise 50 males and 50 females from each of the four branches of the hotel. A total of 100...

Author(s): Kukoyi Ibraheem Adesina and Iwuagwu Chinonso

Development of community based ecotourism in Borena-Saynt National Park, North central Ethiopia: Opportunities and Challenges

May 2014

Promoting ecotourism through the protection of the environment can improve the livelihood of the local community and used as a tool for participatory biodiversity conservation. Ecotourism can help to create jobs for local community and market for local products where by contributing to sustainable conservation of natural resources. The main objective of this study is to assess the opportunities and challenges of...

Author(s): Amogne Asfaw Eshetu

The obstacles impeding the development of Iran's tourism industry with emphasis on marketing

September 2013

This article studies the problems and obstacles impeding the development of tourism industry in Iran, focusing on marketing and promotion. For this purpose, it initially deals with the literature of tourism and marketing and then the importance of the research is expressed. After collecting and analyzing data, the following items were identified as main obstacles to the development of tourism industry in Iran: lack of...

Author(s): Ali Donyadideh

Ecotourism development in Ghana: A case of selected communities in the Brong-Ahafo Region

September 2013

The purpose of this study is to examine the extent of community participation in the Community-Based Ecotourism Projects in the Brong-Ahafo Region. The sample of the study was 281 respondents and these were randomly selected. Also, opinions of 14 leaders were purposively selected for the in-depth interview. Data were collected using both questionnaires and interviews.  The study utilized a multi-stage...

Author(s): Yeboah Thomas

Effects of airline service quality on airline image and passengers’ loyalty: Findings from Arik Air Nigeria passengers

July 2013

  This paper investigates how individual service quality attributes under specified dimension rendered by Arik Airline determine the image of the airline and passengers’ loyalty to the airline. To achieve this, a well-structured questionnaire was designed in line with SERVQUAL dimension scale to capture the airline opinion of the passengers about the service rendered to them, their opinion on whether the...

Author(s): Okeudo Geraldine and Chikwendu David U.

Domestic medical tourism in India: Some facets

July 2013

Domestic health or medical tourism is traveling from an individual’s usual place of residence to another within the country for getting better medical treatment or for want of less expensive treatment available in his/her usual place of residence. National Sample Survey Office had conducted an all-India household survey on domestic tourism during the period of July 2008 to June 2009. The survey covered 8,188...

Author(s): Ajay Baksi and A. K. Verma

Marine recreational activity impact on Kengting National Park, Taiwan

June 2013

This study applies an analytical hierarchy process (AHP) to evaluate 3 indices (real circumstances, economic development, and socioculture) and 18 factors relating to the impact of marine recreational activities on Kengting National Park, Taiwan. The 22 experts (civil servants, scholars, and local practitioners) who participated in this study expressed identical opinions on the index priorities (real circumstances is...

Author(s): Shou-Tsung Wu

Who are the South African hunters and why do they hunt?

June 2013

The literature indicates that wildlife tourism has become a major draw card for many countries. This is also true for South Africa where wildlife tourism forms the cornerstone of the South African tourism industry. Wildlife tourism activities can be classified into two main groups: non-consumptive (viewing and photographing of wild animals) and consumptive (such as hunting and fishing). Although hunting is one of the...

Author(s): Peet van der Merwe and Melville Saayman

Enhancing the tourism value of Cross River state monoliths and stone circles through geo-mapping and ethnographic study (part 1)

December 2012

Monoliths and stone circles are found in many places in the world. Information about their existence has been characterized by contrasting historical and anthropological explanations. The cultural value of monoliths and stone circles has attracted a wide array of experts and groups: historians, mathematicians, anthropologists, archeologist, culture seeking consumers, etc. The Cross River Stone Circles is one of the...

Author(s): Bassey Benjamin Esu and Samuel Ukata

Page 1 of 2, showing 50 records out of 72 total, starting on record 1, ending on 50