Abstract

This paper concisely deals with the current issue in the tourism sector, which is the satisfaction of the staff. This paper will result in the synthesis of theory and research on the satisfaction of human resources at travel agencies in Novi Sad. The primary aim of this study is to determine the current state and extent of employee satisfaction in certain key segments of business success. The basic method in this study is random sampling, and the analysis of results was obtained from the collected data. SPSS program version 17.0. was used for data processing; 107 respondents were involved. The results obtained from this method, that is statistical methods and secondary publications confirmed the hypotheses presented in the paper.

Key words: Employee’s satisfaction, tourist agencies, Novi Sad.