Abstract

The study was conducted with a view to evaluate the performance of the University of Malawi’s Polytechnic using the Balanced Scorecard model. The research employed a deductive approach and adopted a survey strategy.  A closed questionnaire eliciting demographic characteristics and work related factors was sent to a sample of the Polytechnic stakeholders who were selected using a non-random purposive technique.  The results indicated that the institution’s performance was poor on all the perspectives of the balanced scorecard. However, the performance of the college based on output performance measures was rated as good. The results have also shown that the internal processes and innovation, and learning processes showed a strong correlation to performance measures.

Key words: Balanced scorecard, financial perspective, customer perspective, internal processes, innovation and learning, performance measures.