Abstract

The increase in dynamism caused by changes in the business environment and in society causes labor relationships in organizations to experience challenges. Contracts established between employers and employees are modified over time and the ability to manage such contracts is required in industrial/labor processes. This survey aimed to analyze the Psychological Contract established between the nursing personnel (hired privately and from a cooperative) and a company of health care at home located in the municipality of Recife-Brazil. The six dimensions model analysis of Sels, Janssens, and Van Den Brande (2004) was used. The methodology used was the case study with semi-structured interviews, addressing both employee and employer. By applying content analysis, the expectations of both parties were identified and the convergences and divergences between them were analyzed. Some similarities in expectations of hired workers and workers from the cooperative were observed. Regarding the company, differences in expectations of certain dimensions were expressed since expectation with respect to performances are higher for the ones hired privately than for cooperative members. The convergence of company's expectations was greater with hired workers.

Key words: Psychological Contract. Health care at home. Expectations. Work relations.