African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4194

Full Length Research Paper

Improving customer complaining behaviour for loyalty in the services sector: A case of mobile telephone companies in Uganda

Mabel Birungi Komunda*
  • Mabel Birungi Komunda*
  • University of Nairobi, Kenya.
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Francis Kibeera
  • Francis Kibeera
  • University of Nairobi, Kenya.
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Justus Munyoki
  • Justus Munyoki
  • University of Nairobi, Kenya.
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Jotham Byarugaba
  • Jotham Byarugaba
  • Makerere University Business School, Uganda.
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  •  Received: 25 April 2014
  •  Accepted: 20 June 2015
  •  Published: 28 June 2015

Authors

Mabel Birungi Komunda*
University of Nairobi, Kenya.

Francis Kibeera
University of Nairobi, Kenya.

Justus Munyoki
University of Nairobi, Kenya.

Jotham Byarugaba
Makerere University Business School, Uganda.

Corresponding Author Email: [email protected]



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This article is published under the terms of the Creative Commons Attribution License 4.0

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