Customer satisfaction, perceived value and customer loyalty: the mobile services industry in China

Feng-Cheng Tung

doi:10.5897/AJBM10.383

African Journal of
Business Management

Abbreviation: Afr. J. Bus. Manage.
Language: English
ISSN: 1993-8233
DOI: 10.5897/AJBM
Start Year: 2007
Published Articles: 4194

Full Length Research Paper

Customer satisfaction, perceived value and customer loyalty: the mobile services industry in China

Feng-Cheng Tung

Department of Real Estate Management, Kun Shan University, Tainan, Taiwan. (R.O.C.).
Email: [email protected]

Article Number - 2E333A015378
Vol.7(18), pp. 1730-1737 , May 2013
https://doi.org/10.5897/AJBM10.383

Accepted: 07 July 2010
Published: 14 May 2013

Copyright © 2024 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.

CrossRef Citations (12)

See more citations on Google Scholar

1.

George Ajimon,Sahadevan Jobin, . (2019) A Conceptual Framework of Antecedents of Service Loyalty in Health Care: Patients’ Perspective . IIM Kozhikode Society & Management Review

2.

Uzir Md. Uzir Hossain,Jerin Ishraq,Al Halbusi Hussam,Hamid Abu Bakar Abdul,Latiff Ahmad Shaharudin Abdul, . (2020) Does quality stimulate customer satisfaction where perceived value mediates and the usage of social media moderates? . Heliyon

3.

Moorthy Krishna,Chun T’ing Loh,Ai Na Seow,Tze Ching Chew,Yuin Loong Lee,Sze Xian Lim,Wei Ling Teoh, . (2018) Corporate image no longer leads to customer satisfaction and loyalty: a Malaysian perspective . International Journal of Law and Management

4.

Zhang Xinying,Yi Zhishen,Xie Minghui,Gao Yanan,Wang Yuanqing, . (2023) Exploring customer perception and satisfaction on the functions of parking application software . Transportation Planning and Technology

5.

Zhao Hongying,Min Qingfei, . (2024) Exploring continued usage of an AI teaching assistant among university students: A temporal distance perspective . Information & Management

6.

Nilashi Mehrbakhsh,Abumalloh Rabab Ali,Minaei-Bidgoli Behrouz,Abdu Zogaan Waleed,Alhargan Ashwaq,Mohd Saidatulakmal,Syed Azhar Sharifah Nurlaili Farhana,Asadi Shahla,Samad Sarminah, . (2022) Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality . Journal of Retailing and Consumer Services

7.

AL‐Kaabi Reem, . (2023) The impact of e‐government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration . THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES

8.

Rawashdeh Awni, . (2024) A deep learning-based SEM-ANN analysis of the impact of AI-based audit services on client trust . Journal of Applied Accounting Research

9.

Saharuddin Desmadi,Mufraini M. Arief,Ghoni Abdul,Chusna Inayatul,Mulazid Ade Sofyan,Supriyono Supriyono, . (2023) Takaful funeral; an innovation for Islamic insurance product . International Journal of Islamic and Middle Eastern Finance and Management

10.

Hakim Mohammad Rahman, . (2017) PERSEPSI NILAI PELANGGAN DAN KEPUASAN DI KLINIK SWASTA “X” DI SURABAYA . Jurnal Administrasi Kesehatan Indonesia

11.

Mathawikul Athipon,Darawong Chonlatis, . (2023) Factors leading to continuance intention to use big-bikes in Thailand . Cogent Business & Management

This article is published under the terms of the Creative Commons Attribution License 4.0

Back to Vol. 7 No. 18

Back to articles

Views: 0
Downloads: 0

Related Articles:
On Google
On Google Scholar

Articles on Google by:

African Journal of Business Management

Customer satisfaction, perceived value and customer loyalty: the mobile services industry in China

Feng-Cheng Tung

African Journal of
Business Management