Abstract

This study focuses on users’ satisfaction with library facilities and services in Textile Institution of Haryana. The purpose of this study is to assess the library resources, facilities and services concerning the fulfillment of users.The library is the centre of physical objects and abstractive services and today information age the user’s wants quality of information in short time. Adequate understanding of customer expectations and the dimensions of service quality is essential for information professionals. Questionnaire was the instrument used for data collection to the sample population selected for the study. 100 questionnaires were distributed among the users of each institute library. The rate of the response was 90%. In this research, the authors explain briefly the concepts of service quality continue to grow and to highlight some of the results of the comparative study of the both institute library quality of services presented to the users. It is concluded that libraries of both the institutes are in the effort of doing well for their users

Key words: Information services, library users, user satisfaction, user studies, service delivery, Textile engineering institute, Haryana, India.