Abstract

This study examined factors associated with users’ satisfaction in career counseling settings. It is hypothesized that both expectation management and the rapport established with the counselor will determine users’ satisfaction of the process and its outcomes. Two hundred and forty-seven Israeli participants agreed to fill out a questionnaire assessing the career counseling process they went through, 3 - 10 months after its completion. Results suggest overall moderate levels of satisfaction of the whole process, while multiple step-wise regressions supported our hypotheses regarding the roles of expectations, expectation management and rapport (secure, open relationship) with the counselor in overall satisfaction. Structural equation modeling supported a moderating model, discussed in light of existing evidence and potential for future studies.

Key words: Career counselling, expectations, rapport, satisfaction, moderating model