African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4194

Full Length Research Paper

The role of service attributes in customer satisfaction: An analysis of classified hotels in Cameroon

Nkene Ndeme Richard
  • Nkene Ndeme Richard
  • Department of Marketing and Management, University of Yaounde II, Soa, Cameroon, Cameroon.
  • Google Scholar
Nkiendem Felix
  • Nkiendem Felix
  • Department of Marketing and Organisation, University of Dschang, Dschang, Cameroon.
  • Google Scholar
Essomme Innocent
  • Essomme Innocent
  • Department of Marketing and Organisation, University of Dschang, Dschang, Cameroon.
  • Google Scholar
and Fokeng Sylvie
  • and Fokeng Sylvie
  • Department of Marketing and Management, University of Yaounde II, Soa, Cameroon, Cameroon.
  • Google Scholar


  •  Received: 25 April 2017
  •  Accepted: 26 May 2017
  •  Published: 28 February 2018

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