Satisfaction with childbirth care: Correlations between SERVICEQUAL dimensions
July-September 2022 - Vol 14 Num. 3
The model known as SERVICEQUAL (SQ) examines the correlation between service satisfaction and the gaps that occur between customers’ expectations prior to service and perceptions after being served. The gaps are tested over five dimensions: tangibles of the service, assurance, empathy, reliability, and...
Satisfaction with childbirth care: Correlations between SERVICEQUAL dimensions
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