Full Length Research Paper
References
Abdosh B (2006). The quality of hospital services in eastern Ethiopia-Patients' perspective. Ethiop. J. Health Dev. 20(3):199-200. |
|
A printed information gained from the Hospital service (Unpublished), 2015. |
|
Agumas Y, Feleke A, Gbreslassie M (2014). Patients' satisfaction and associated factors among Private Wing Patients at Bahirdar Felege Hiwot Referral Hospital, North West Ethiopia. Sci. J. Pub. Health 2(5):417-423. |
|
Andaleeb SS, Nazlee S, Shahjahan K (2007). Patient satisfaction with health services in Bangladesh. Health Policy and Planning 2007. pp. 22:263-273. |
|
API Healthcare Corporation, a GE Healthcare Company (2015). The Rising Importance of Patient Satisfaction in a Value-Based Environment. Available at: |
|
Assefa A, Kassa A, Dessalegn M (2014). Patient satisfaction with outpatient health services in Hawassa University Teaching Hospital, Southern Ethiopia. J. Pub. Health Epid. 6(2):101-110. |
|
Assefa F, Mosse A, H/Michael Y (2011). Assessment of patient satisfaction with health service deliveries at Jimma University Teaching Hospital. Ethiop. J. Health Sci. 21(2). |
|
Asma I, Jiraporn CH, Sirikul I (2008). Patient satisfaction with health services at the outpatient department of Indira Gandhi memorial hospital, male' Maldives. J. Pub. Health. Dev. 6(1):144-152. |
|
Bekele A, Taye G, Mekonnen Y, Girma W, Degefu A, Mekonnen A (2008). Levels of outpatient satisfaction at selected health facilities in six regions of Ethiopia. Ethiop. J. Health. Dev. 22(1). |
|
Birhanu Z, Assefa T, Woldie M, Morankar S (2010). Determinants of satisfaction with healthcare provider interactions at health centers in central Ethiopia-a cross-sectional study. BMC. Health Serv. Res. 10(78):1-12. |
|
Caitlin M, Nirali CH (2013). Understanding Client Satisfaction and Perceived Quality of Care within Reproductive Health (RH) Services-a literature review. |
|
Dan K (2006). Healthcare in Africa-Challenges, Opportunities and an Emerging model for improvement, Great Lakes University of Kisumu, Kenya. pp. 1-20. |
|
Debono DII, Travaglia J (2009). Complaints and Patient satisfaction-A comprehensive review of the literature,centre for clinical governance research in Health University of New South Wales, Australia. View. |
|
Ethiopia Health Sector Financing Reform Midterm Project Evaluation (2011). Available at: View. |
|
Fasika DGA (2013). Assessment of voluntary counselling and testing (VCT) service quality in terms of client satisfaction-a comparative study between public and private health institutions in Addis Ababa. Ethiopia. Sci. J. Clin. Med. 2(1):1-7. |
|
Gamo G, Worku A, Meskele M (2015). Patients' satisfaction and associated factors among outpatient department at Wolaita Sodo University teaching hospital, Southern Ethiopia. Sci. J. Clin. Med. 4(5):109-116. |
|
Gary M (1998). Improving quality of services, South Africa. |
|
Girmay A (2006). Assessment of clients' satisfaction with outpatient services in Tigray Zonal Hospitals. |
|
Guide to measuring Client satisfaction (2000). updated for Gauteng Provincial Health Department (Apr.2008) by health systems trust. |
|
Howard JE (2000). Customer service-the key to remaining competitive in managed care. Managed Care Q. 8(2):22-28. |
|
Iliyasu Z, Abubakar I, Lawan U (2010). Patient satisfaction with services obtained from Aminu Kano Teaching Hospital, Kano, Northern Nigeria. Niger. J. Clin. Pract. 13(4):371-378. |
|
Institute NBr (1982). Assess and improve your healthcare organization. Available at: View. |
|
Linda P, MSIPT (2001). Patient satisfaction surveys for critical access hospitals. pp. 1-49. |
|
Mao V (2012). Assessment of Patient satisfaction in an outpatient department of an autonomous hospital in Phnom Penh, Cambodia. |
|
Mezemir R, Getachew D, Gebreslassie M (2014). Patients' Satisfaction and its determinants in Outpatient Department of Deberebirhan Referral Hospital, North Shoa, Ethiopia. Int. J. Econ. Manage. Sci. 3:191. |
|
Mitike G, Mekonnen A, Osman M (2002). Satisfaction on outpatient services in hospitals of the Amhara region. Ethiop. Med. J. 40:387-395. |
|
Ofili AN, Ofovwe CE (2005).Patients' assessment of efficiency of services at a teaching hospital in a developing country. Ann. Afr. Med. 4(4):150-153. |
|
Olijera L, Gebresilasses S (2001). Satisfaction with outpatient health services at Jimma hospital, South West Ethiopia (Online). Ethiop. J. Health Dev. 3(15):179-184. |
|
Patavegar B, Shelke S, Adhav P, Kamble M (2012). A cross-sectional study of Patient's satisfaction towards services perceived at tertiary care hospital on OPD basis. Natl. J. Com. Med. 3(2):232-237. |
|
Peter L (2004). Measuring patient satisfaction in UCMB health institutions; Health Policy and Development- Uganda Catholic Medical Bureau. Mis. Art. 2(3):243-248. |
|
Qadri SS, Rambha P, Mukhmohit S, Ahluwalia SK, Shveta S, Garg PK (2012). An Assessment of patients satisfaction with services obtained from a tertiary care Hospital in Rural Haryana. Int. J. Col. Res. Int. Med. Pub. Health 4(8):1524-1537. |
|
Rajbanshi L, Dungana GP, Gurung YK, Koirala D (2014).Satisfaction with healthcare services of outpatient department at Chitwan Medical College Teaching Hospital, Nepal. J. Chitwan Med. Col. 4(7):11-18. |
|
Sanjib G, Bhaben C (2015).Patient satisfaction in a Multispecialty Hospital of North East India- a Cross- sectional study. Int. J. Pharm. Res. Health Sci. 3(3):700-707. |
Copyright © 2025 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0