An assessment of the impact of quality service on customers’ satisfaction and loyalty in selected hotels in Tamale Metropolis, Northern Region, Ghana
March 2023
This study was carried out to assess the impact of quality service on customers’ satisfaction and loyalty in some hotels in Tamale Metropolis, Ghana. A total of three hundred structured questionnaires were distributed to native and international tourists for the study. A self-employed form of survey was used to gather information from the respondents using service quality model. All the three hundred respondents...
The effect of participatory project design on project success in government funded project in Uganda: A case study of parish development in Kabale District
March 2023
The objective of this study was to examine the effect of participatory project design on project success in a government-funded project in Uganda, a case study of Parish Development in Kabale District. A cross-sectional survey was done. 75 respondents provided information, and we integrated quantitative and qualitative analysis. The analysis was conducted on three separate levels and included descriptive, bivariate, and...
Lending appraisal and performance of SACCOS in district, Uganda
February 2023
This study's objective was to assess how lending appraisal affected SACCO performance in the District. The study's outcome variables were the performance of SACCOs, with SACCO governance serving as a predictor variable. The investigation was preceded by a cross-sectional survey. Data from 5 SACCOs with 109 respondents were collected, and both quantitative and qualitative analyses were merged. The analysis was...
Adoption of blockchain technology in the banking sector of Ghana: Opportunities and challenges
February 2023
The evolution of blockchain technology has drastically altered the provision of banking services. Businesses are currently transitioning to a paperless environment. Robots are taking over labor-intensive jobs, Artificial Intelligence (AI) is assisting in tracking any massive disaster, and biotech is assisting in curing multiple illnesses in a matter of seconds. Blockchain, one of the most important inventions of our...
Analysis of agency banking and customer satisfaction in Rwanda: A case of Bank of Kigali
January 2023
This paper used quantitative and qualitative methods to analyze agency banking and customer satisfaction in Rwanda and it considered the Bank of Kigali as a case study. The research adopted a descriptive research design in nature. Data were collected from a sample size of 208 respondents who were selected from the customers that consume the Bank agency services of Bank of Kigali agents. Research data from questionnaires...
The influence of the college environment on the development of entrepreneurial intentions
January 2023
This study aimed to assess the factors that influence the formation of entrepreneurial intentions (EIs) among college students in Zambia. The research was built on the theory of planned behaviour (TPB) by Ajzne, to identify how the constructs of the same theory are manipulated by the factors that influence entrepreneurship intention formation among college students at Northern Technical College and Kabwe Institute of...
The impact of microfinance on the poor in Kenya: A systematic review of evidence from Kenya
December 2022
This study reviews the qualitative and quantitative research on the impact of microfinance (especially micro-credit) on the poor in Kenya to enable practitioners, donors and policy-makers understand the nature of the evidence available. Despite a large body of impact studies on the effectiveness of microfinance on the poor in Kenya, no systematic review has been conducted that brings together all these studies and...
How and why leaders affect organisations and vice versa: Review of two academic concepts related to Leadership and managing people by drawing on theory and research
November 2022
The current leadership theories tend to focus generally on the characteristics of leaders and leadership without examining the followers. This article focused on followers, their Implicit Leadership theory (ILT), and the process of granting leadership to the Leader. The paper aimed to explain how leaders influence the ILT of followers and suggests a framework to provide new directions for the development of leadership...
Professional qualification and its impact on procurement performance: The case of Mzinga Holding Company Limited, Morogoro, Tanzania
November 2022
Professionalism in public procurement allows for the functionality, transparency and significant savings in public expenditure. Professionalism depends on the staffing, knowledge, skills and capabilities of human resources and system controls that influence human behaviour. This study used descriptive research design. Data were collected from 48 respondents that were purposively selected from different departments of...
Strategies for strengthening leader-follower relationships for improving organizational performance
November 2022
The paper uses a qualitative single case study approach. Participants included 14 leaders who successfully developed and implemented high-quality leader-follower relationship strategies. Data collection techniques were semi-structured face-to-face interviews, a review of company documents, and the organizations’ websites. The paper explores strategies that leaders in oil-servicing organizations use to strengthen...
Challenges and opportunities for export trade facilitation practices in Ethiopia
November 2022
This study used quantitative and qualitative methods to examine how Ethiopia facilitates its exports. In this study, descriptive methods and primary data collection were employed. A combination of random and non-random sample methods was applied, including proportional and simple random sampling techniques. Closed-ended questionnaires and semi-structured interviews were used. Data from questionnaires were evaluated...
Corporate governance and organisational performance in Africa: A systematic literature review
October 2022
This paper aims to review systematically the existing studies of corporate governance that positively impact organisational performance in Africa and put forward theories, research methods, topics, and variables that emerge from the review. The systematic literature review is based on 32 peer-reviewed journal articles (and a further 12 thesis publications from Google Scholar Database focused on corporate...
Funding Cameroonian enterprises through the stock exchange market: On the quest for impediments
October 2022
The objective of this study is to identify the factors that prevent Cameroonian companies from being listed on the Central African Stock Exchange (CASE), despite their difficulties in obtaining funding through bank loans or other external sources of finance. Based on semi-structured interviews conducted with six (6) managers of Cameroonian public companies, several factors blocking the listing of companies on the stock...
The impact of culture on consumer decision-making for smallholder farmers in Murewa District in Zimbabwe
September 2022
The focus of this study was to understand the impact of culture on consumer decision-making for smallholder farmers in the Murewa district in Zimbabwe. The study relied on a mixed methodology while data were collected using a survey and key informant interviews. This study found that the culture of smallholder farmers has a predictive impact on their consumer decision-making styles. In addition, culture was revealed to...
The impact of social crowding on color saturation preference: The mediating role of threat to freedom and avoidance behavior
August 2022
This study explores the impact of social crowding on color saturation preference and its internal psychological mechanism. In three studies (333 subjects), two different stimuli are used to manipulate the level of social crowding to probe into individuals' preference for product color saturation in socially crowded settings. The findings reveal that in socially crowded environments, individuals prefer products with...
Effect of resource allocation on service delivery by Water Works Development Agencies in Kenya
July 2022
The Kenyan government strives for every Kenyan to have access to water and sanitation services, primarily through Water Works Development Agencies (WWDAs). This paper sought to understand the effect of resource allocation on service delivery by WWDAs in Kenya. A census of all the agencies in Kenya was done, while a sample of 80 employees across these agencies responded to the questionnaire. Primary data were collected...
Effect of anxiety perception on consumers’ luxury nostalgic consumption intention
July 2022
In a quest to investigate whether perceptions of death anxiety can influence the intention of nostalgia consumption of luxury brands, based on Terror Management Theory (TMT), the present study examines the influence of perceived death anxiety on consumers’ nostalgia feeling, and its impact on consumers’ intention of purchasing nostalgia luxury products. Data were collected online and offline from 419 brand...
Transaction costs and competitive tendering in public procurement: Moderating role of integrity
June 2022
While the current economic crisis clearly puts pressure on governments to cut spending and save money, and whilst the call for a more cohesive interface between the public and private sectors is currently resonating, public procurement has been marred by scandals, mismanagement, and possibly malpractices. According to the literature, corporate integrity drives transactional behaviors by acting as a hidden hand of social...
Marketing strategies and consumers’ purchasing behaviour in Ghana: A case of Nestle Ghana Limited
May 2022
The role marketing strategies plays in influencing purchasing behaviors of consumers in various economies can never be overemphasized. However, this assertion requires further investigation with respect to consumers of Maggi seasoning products in Ghana especially those in Tamale metropolis. The study analyzed the effect of marketing strategies specifically sales promotion and perceived product quality on...
Exploring global unionism to inform South African ICT sector union strategy
May 2022
Unions are prominent stakeholders in employment relations (ER), representing and protecting the rights of their members and other employees on labour-related issues that the workforce is overwhelmed with within the workplace. The purpose of this article was to examine global unionism to advise South African (SA) Information and Communication Technology (ICT) sector labour unionism. It focuses on the recent trends of...
Understanding affirmative action leadership in the South African financial context
May 2022
South Africa's (SA) history of apartheid produced racial inequality that was entrenched for centuries. After 1994, the goal of the new government was to transform the workplace. Numerous affirmative action (AA), legislation, policies, and procedures enforced organisational transformational obligation and compliance. Studies in SA indicate a slow pace of transformation. The financial sector may be paying lip service...
Challenges small and medium enterprises (SMEs) face in acquiring loans from commercial banks in Tanzania
April 2022
Commercial banks in developing economies play an important role in promoting the growth of SMEs through the loan provided since they create conducive environment for their growth and success. The study focuses on investigating the challenges SMEs face in acquiring loans from commercial banks. The study used 120 respondents who were purposively and randomly selected. Both primary and secondary data were used. Data were...
Investigating the driving forces of the formation of Chinese born global firms
April 2022
The traditional internationalization process theory posits that firms expand to overseas market after solid domestic firms’ experience. However, from the 1980s, we witnessed a breed of young entrepreneurial firms, which took on internationalization early in their evolution. They are called ‘Born Globals’. This study presents an integrative conceptual framework and identifies the underlying...
Disruptive thinking in social entrepreneurship: Challenges and effectiveness
April 2022
With the emerging field of social entrepreneurship, academicians have raised several research agendas to give a unitary direction to the theoretical groundings and foundations of this concept. The current review is one such attempt to explore the definition of social entrepreneurship and its linkage to social innovation and disruptive thinking. This review aims to understand students’ perspectives and familiarity...
Assessment of risk management practices in dangote cement factory, Ethiopia
March 2022
This study aimed to assess the risk management practices in Dangote Cement Factory, Ethiopia. Descriptive research design was employed in this study along with quantitative and qualitative research approaches. The total population was 353 of which 192 respondents were selected using simple random sampling technique. In addition to this, four managers were chosen for interview using purposive sampling technique. The...
Factors affecting revenue collection at Tanzania official seed certification institute (TOSCI)
March 2022
Revenue in the form of taxation, fees, service levy, licenses, customs, and excise duties is very important in ensuring efficient running of government operations. Taxation is a major source of revenue to governments all over the world. The study examined the factors affecting revenue collection at Tanzania Official Seed Certification Institute (TOSCI). The study adopted a descriptive research design based on mixed...
What are the causes of small business failure in Burao, Somaliland?
February 2022
Small business failure has been a wider problem in Somaliland in general and Burao in particular for years. Therefore, this study was conducted to identify internal and external causes that contribute to small business failure in Burao, Somaliland. This study was a survey research in which questionnaires were used to collect data from 200 respondents who were owners of failed small businesses. The data was analyzed...
Investigation of the factors that influence Non-Muslims on the purchasing intention of Halal food in Korea
February 2022
The study aims to investigate the factors that influence South Korean non-Muslim customers' intention of purchasing Halal restaurants "cooked foods". There are three factors. This study indicated the intention of the non-Muslim customers to purchase Halal restaurant cooked foods is influenced by the healthiness, safety, and cleanness of foods and the Suwon area of South Korea. The attitude and...
Organizational transformations through business technology solutions: from the perspective of Science, Technology, and Society (STS)
January 2022
Nowadays, organizations benefit from new technologies because they improve their efficiency and their performance. These technologies are themselves developed within organizations in the form of business solutions in a perspective of transformation and innovation. This paper highlights obvious strategic and operational tools and to demonstrate the cohesion of the evolution of science and technology in society. Whether...
The influence of customer expectations, customer loyalty, customer satisfaction and customer brand loyalty on customer purchasing intentions: A case study of K-POP fans in Thailand
January 2022
From 1992 on the K-Pop culture has spread from South Korea all over the world and Thailand is no exception. The objective of this study was to analyze the variables that influence purchasing intentions of K-Pop fans in Thailand in terms of customer expectations, customer loyalty, customer satisfaction and customer brand loyalty. The four hundred thirty-one Thai respondents provided great insights into the purchasing...
Family CEO and company performance during the COVID-19 crisis: The case of Cameroon
January 2022
This study analyses the resilience of family businesses in a developing country like Cameroon during the covid-19 crisis by applying measures of association, regression analysis, and comparison tests to data collected by administering a questionnaire on a panel of 280 companies of which 196 are family businesses and 84 non-family businesses. The results show that throughout the pandemic period, family companies are more...
The “custen model”: How experiential it is from the Ghanaian higher education spectrum
December 2021
The research aims to propagate the “custen model” that suggests how the management of Ghanaian universities could retain qualified and knowledgeable students through its relationship officers. A survey design was engaged. A total of 500 respondents from selected universities in Ghana were used. Data were explored using smartPLS 3. The results revealed that the “Custen Model” that is customer...
Strategies for improving local content development in Nigeria oil and gas industry
November 2021
Local content development is a strategic management issue for multinational extractive companies in Africa with significant business implications. As local content statutory regulators aim to increase the average local content value in the Nigeria oil and gas industry from 26% in 2017 to 70% in 2027, supply chain managers need strategies to increase local content. The purpose of this qualitative multiple case study was...
Local economic development in Nelson Mandela Bay and Buffalo City Metropolitan Municipalities: An empirical investigation
October 2021
Albeit in its infancy, South Africa’s LED practice is a benchmark of a large number of African countries in general and southern African countries in particular. The practice stand out for its massive and growing LED budgets, robust legal and a variety of LED governance structures, amongst others. This study seeks to answer three critical questions: What LED facets (particular aspects) are available in...
A review of knowledge management and its application in the contemporary business environment
October 2021
The quest for a better way of enhancing firm performance has led to the discovery of knowledge as a unique and firm-specific resource for achieving competitive advantage. Knowledge management has gained the attention of practitioners and scholars in recent times. Knowledge management involves obtaining the right set of information and making them available to the right people, at the right time. When an adequate...
A meta-synthesis of trade logistics influence on international trade
October 2021
Logistics systems are inexplicably linked to trade and investment, and their significance in describing a country’s competitiveness in an increasingly globalized world is growing. Improved trade logistics, in conjunction by a way of more economic liberalization climate, increased volume and size of trade, as well as reach in distribution and production activities. With careful reviews, the study discussed a...
Ownership structure, financing constraints and inefficient investment: empirical analyses of Chinese data
October 2021
Using the data of A-share listed companies in Shanghai and Shenzhen stock exchanges from 2008 to 2017, this paper empirically tests the moderating role of ownership structure between financing constraints and inefficient investment. The study found that rational use of the moderating effect of ownership structure is of great significance to improve the investment efficiency of enterprises. When there are financing...
Consumers’ purchase attitudes toward Shanzhai products: An empirical study of Chinese consumers
October 2021
Shanzhai products have witnessed a huge growth China market. Although the shanzhai problem has been discussed in the literature, most of the studies are mainly literature review, practical report, or theoretical analysis. Empirical research remains scarce, especially the examination of underlying key purchase determinants of shanzhai purchase from consumer behavior perspective. This study embeds the shanzhai phenomenon...
Effects of globalization on small medium-sized enterprise development in Ghana
September 2021
The paper examined the effects of globalisation on small and medium-sized enterprises (SMEs) performance in Ghana. By using the case study approach, the study selected the Kumasi Metropolis as the area for this study. The research delved into the level of familiarity of globalisation among SMEs, examined the influence of globalisation on SMEs performance and assessed the prospects and challenges globalisation poses on...
Corporate governance and firm’s financial performance amongst private business enterprises in Uganda, a perspective from Lira City
September 2021
The study examined the effect of corporate governance on firm’s financial performance amongst private business enterprises in Uganda. The study used descriptive and survey design. A mixed method approach which involved both qualitative and quantitative techniques were also used. The study found out that corporate governance significantly influences the financial performance of hotels and manufacturing firms in...
The impact of intellectual capital on financial performance in Argentina, Chile and Peru
September 2021
Intellectual capital research is a topic that has stood out in recent decades and has allowed us to recognize other types of strategic non-accounting resources that allow organizations to increase their financial performance. Despite the importance of the subject, the evidence for emerging economies, especially in Latin America is scarce and outdated with inconclusive results. This motivates this research. The objective...
Barriers to product innovation among the manufacturing micro, small and medium enterprises in Malawi
September 2021
Most micro, small, medium enterprises in Malawi struggle to grow and survive despite their critical role in the socio-economic development of the country. One major contributing factor is their inability to innovate. This study was therefore aimed at investigating the innovation barriers affecting the manufacturing MSMEs. The study was conducted among the 45 manufacturing MSMEs operating in the Malawi’s commercial...
Knowledge positioning and innovation in strategic alignment for SESCO and Saudi Arabia’s economy based on its 2030 vision
September 2021
The transition of economies to become more knowledge-based has compelled companies to adapt to a greatly changing environment through an emphasis on knowledge sharing and positioning, and alignment with innovation, and its products/services and the market. For Saudi Arabia to achieve its 2030 Vision, this focus on developing knowledge-intensive capabilities, collaboration with other organisations, human capital, R and...
Poverty eradication and wealth creation: The role and challenges of savings and credit cooperatives (SACCOs) in Uganda
August 2021
In the last decades, Uganda has been aligning her poverty reduction and wealth creation strategies with the global goals – in the Millennium Development Goals (MDGs) and, of late, the Sustainable Development Goals (SDGs). These have been mainstreamed through the annual plans, the National Development Plan (NDP) and Vision 2040. Through these, Uganda has planned to be a modernised economy by 2040. Many poverty Many...
Reframing barriers to e-learning adoption: An entrepreneurial and strategy perspective
August 2021
The changing landscape of higher education orchestrated by the growing use of e-learning presents significant opportunities and threats to higher education institutions in developing countries like Nigeria. However, e-learning is not widely adopted by Nigerian institutions due to contextual and individual barriers. This study aims to advance our understanding of the determinants of e-learning adoption by...
Notice of Retraction: Factors associated with young Taiwanese people’s preference of green tea
July 2021
The editors of the African Journal of Business Management (AJBM) are retracting the article, “Factors associated with young Taiwanese people’s preference of green tea” published in 2017 with details: Vol. 11(16), pp. 415-425, 28 August, 2017. This is based on verifiable evidences of data manipulation, falsification and plagiarism presented by the original owners of the research...
Analysis of the effects of COVID 19 on the operations and sustainability of SMEs in South Western region, Uganda
July 2021
SMEs are considered huge boosters to the economy of Uganda. They serve as the engine and driving force for growth, development, innovation, economic prosperity and wealth creation of Uganda. The study aimed at establishing the upshot of COVID 19 on the operations and sustainability of SMEs in Uganda with a view to creating a lucid model for successful SMEs operations and improved performance. The study examined factors...
Internal control practices and health service delivery in local governments of Uganda
June 2021
The main aim of this study was to examine the extent to which internal control practices affected health service delivery in Rukungiri District. The research adopted a case study design using both quantitative and qualitative approaches. The target population was 140 key stakeholders that lived and worked in Rukungiri District and a sample size of 104 was drawn from the target population. Our findings from the...
Sustainable entrepreneurship of small businesses in Uganda: A confirmatory factor analysis
May 2021
This paper examines specific constructs for sustainable entrepreneurship as perceived in the Ugandan context using confirmatory factor analysis. This study is cross-sectional. Data were collected through a face to face survey of 384 small businesses in Kampala selected through stratified and simple random sampling. Data were analyzed through exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and...
The influence of gender diversity and company financial performance in East Africa
May 2021
The main aim of this study was to examine the influence of gender diversity on financial performance of EAC’s listed companies and to compare influence of gender diversity on company’s financial performance before and after the operationalisation of the East African Community (EAC) Common Market in 2010. The authors adopted a positivist paradigm in a quantitative analysis using non-probability sampling to...
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