An exploratory investigation into using ITSM metrics to indicate the business value of IT in a South African financial services company

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Kevin Johnston
Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.
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Gizelle Willows
Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.
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Copyright © 2024 Author(s) retain the copyright of this article.
This article is published under the terms of the Creative Commons Attribution License 4.0.

Authors

Clinton Herring
Allan Gray, Box 51605, Cape Town, 8001, South Africa.

Kevin Johnston
Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.

Gizelle Willows
Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.

Corresponding Author Email: [email protected]

This article is published under the terms of the Creative Commons Attribution License 4.0

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