African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4194

Full Length Research Paper

An exploratory investigation into using ITSM metrics to indicate the business value of IT in a South African financial services company

Clinton Herring
  • Clinton Herring
  • Allan Gray, Box 51605, Cape Town, 8001, South Africa.
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Kevin Johnston
  • Kevin Johnston
  • Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.
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Gizelle Willows
  • Gizelle Willows
  • Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.
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  •  Received: 25 June 2012
  •  Accepted: 16 July 2014
  •  Published: 14 September 2014

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This article is published under the terms of the Creative Commons Attribution License 4.0

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