African Journal of
Business Management

  • Abbreviation: Afr. J. Bus. Manage.
  • Language: English
  • ISSN: 1993-8233
  • DOI: 10.5897/AJBM
  • Start Year: 2007
  • Published Articles: 4194

Full Length Research Paper

An exploratory investigation into using ITSM metrics to indicate the business value of IT in a South African financial services company

Clinton Herring
  • Clinton Herring
  • Allan Gray, Box 51605, Cape Town, 8001, South Africa.
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Kevin Johnston
  • Kevin Johnston
  • Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.
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Gizelle Willows
  • Gizelle Willows
  • Academic, University of Cape Town, Private bag X3, Rondebosch, 7701, South Africa.
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  •  Received: 25 June 2012
  •  Accepted: 16 July 2014
  •  Published: 14 September 2014

How to cite this article

APA /
Herring, C., Johnston, K., & Willows, G. (2014). An exploratory investigation into using ITSM metrics to indicate the business value of IT in a South African financial services company. African Journal of Business Management, 8(17), 728-740.
Chicago /
Clinton Herring, Kevin Johnston and Gizelle Willows. "An exploratory investigation into using ITSM metrics to indicate the business value of IT in a South African financial services company." African Journal of Business Management 8, no. 17 (2014): 728-740.
MLA /
Clinton Herring, Kevin Johnston and Gizelle Willows. "An exploratory investigation into using ITSM metrics to indicate the business value of IT in a South African financial services company." African Journal of Business Management 8.17 (2014): 728-740.
DOI /
https://doi.org/10.5897/AJBM2013.7119
URL /
https://ftp.academicjournals.org/journal/AJBM/article-abstract/B5BF97A47494

Copyright © 2024 Author(s) retain the copyright of this article.

This article is published under the terms of the Creative Commons Attribution License 4.0

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